Frequently Asked Questions
Leasing Questions
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Our apartment homes are priced individually based on the amenities and features.
Application fees are $50 per person 18 and older occupying the apartment. You may pay these online by credit card, a small fee will apply. All application fees are nonrefundable.
Applications may be found under the “floor plans” tab of our property website to apply online. You can also stop in the office for a paper application.
There is a flat fee for water, sewer, trash, pest control, and admin fee and is based on unit type. It is a set rate that is paid monthly with your rent. You are responsible for electricity.
Security Deposits will vary depending on qualifying criteria. The standard deposit is $500 and can go up to two (2) times the monthly market rent. Deposit will be determined depending upon credit worthiness.
Rent is always due on or before the first of the month. The grace period ends at 11:59 pm on the 5th and a $125 late fee is assessed on the 6th of every month (even Sundays and holidays).
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
Up to 2 pets are allowed for $35 each per month. There is a one-time, nonrefundable $350 pet fee for one pet, or $450 pet fee for two pets. Breed restrictions do apply, so check out the online pet policy or please contact the office for information. Cats and most dogs are welcome.
Resident Questions
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment and the lease buy-out fee is $2500. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.
We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
All of our apartments are cable/Internet ready. Current provider is Suite Solutions.
You may use electric grills
For afterhours lock outs, you will need to contact a locksmith.
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Testimonials
I have never had the opportunity to review our experience at Willows Crossings, but here I am after living in this place for almost 4 years. From the moment that "Z" (an adorable person in the office) attended us, we have been treated very well, no bad inconvenience and when one arises the maintenance order is taken care of quickly and with an effective solution. The area is super quiet and very cozy. We hope to continue to have a great or better experience throughout our stay.
- Google Reviewer
They power washed our apartments and it looks great. We love this place. They are always doing something good to make our home a great place to live. We have already signed our contract for another year. Thanks management.
- Google Reviewer
Very fast at replying and helpful when you need it.
- Google Reviewer
I loved the communication and the effort behind getting a place here! Very welcoming and I cannot wait to become a long-term resident!
- Google Reviewer
I have been here for 3 years and love it. It is pretty quiet and lots of neighborhood kids for my kids to play with. Nice updated basketball court and dog park. The leasing staff is super nice and the maintenance staff is very helpful.
- Google Reviewer
Willow Crossings is a wonderful complex. They are doing a great job of constantly improving, meeting customers’ needs and seeking adjustments to increase customer satisfaction. Office staff does very well caring and managing the complex! Always enjoy working with them!
- Google Reviewer
First time living in an apartment but this place is very nice. Everyone is pleasant and helpful. Would recommend this complex to anyone seeking apartment living
- Apartments.com Reviewer
Lived here almost two years and really enjoy it. The maintenance staff is friendly and prompt in handling any issues. Office staff is wonderful and so easy to work with. They continually update things around the community which is really nice. We love that the office staff continues to really bring the whole community together with little gatherings at the office almost monthly.
- Apartments.com Reviewer
Been here 2 years and everything I ever wanted or needed has been taken care of in a timely manner and quick service Thank You
- Apartments.com Reviewer
Management is great, very nice and helpful. Nice pool for families to go swimming. There is a fenced in dog area to take your dogs while your kids play on the playground. Also, a great basketball court to play ball and play around on the concreted area. The apartments are wonderful and very spacious for the families to enjoy. Definitely recommend!
- Apartments.com Reviewer